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Read or Download The 8 Characteristics of the Awes

Read online or Download The 8 Characteristics of the Awesome Adjuster (Full PDF ebook with essay, research paper)
by Carl Van



Product Details

ISBN-13:
9781460952771
Publisher:
CreateSpace Publishing
Publication date:
04/28/2011
Pages:
176
Sales rank:
223,936
Product dimensions:
6.00(w) x 9.00(h) x 0.38(d)

Overview

A MUST read for anyone involved in the insurance claims industry. The 8 Characteristics of the Awesome Adjuster provides a glimpse into what the most effective claims professionals do to make their jobs easier.

Attitude;
Customer Service/Empathy;
Initiative;
Continuing Education;
Teamwork;
Time Management;
Desire for Excellence;
Interpersonal Skills;

The author provides real-life scenarios that will have true meaning to anyone who has ever dealt with a customer. He often provides interesting and humorous true stories to outline each of the characteristics, and offers practical advice on how to improve oneself.

This book has been the number one selling claims book every year since its release in 2005, and has sold in over 32 countries around the world.

It has been the subject of numerous articles; the highlight of over 150 workshops and classes; and the subject of over 75 keynote speeches.



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